General Terms and Conditions (T&Cs)
Platinum Pilates Studio
1. Scope
1.1 These General Terms and Conditions (T&Cs) apply to all offers, contracts, services, and the use of the facilities provided by Platinum Pilates Studio.
1.2 By booking classes, services, or entering into a contract, the client agrees to these T&Cs.
1.3 Deviating conditions from the client will not be accepted unless Platinum Pilates Studio expressly agrees to them in writing.
2. Conclusion of Contract
2.1 A contract is formed when a class, membership, or service is booked and confirmed by Platinum Pilates Studio.
2.2 Bookings can be made through the online booking system, by phone, or in person.
3. Contract Duration
3.1 The initial minimum contract term consists of three paid membership months from the start of the contract. Fee-free membership pauses do not count towards the minimum contract term. The minimum contract term is extended accordingly by the duration of any agreed fee-free membership pauses.
3.2 After the initial contract duration, the contract automatically renews on a monthly basis unless terminated.
3.3 The contract may be terminated with one (1) month’s prior written notice. Termination must be made in writing.
3.4 Membership pauses are granted exclusively at the voluntary discretion of Platinum Pilates Studio as a gesture of goodwill. Members have no contractual entitlement to a membership pause. Termination may also be requested during an agreed membership pause. No membership fees are due during the fee-free pause. However, the pause period does not count towards either the initial minimum contract term of three paid months or the contractual notice period. The notice period begins or resumes only when the paid membership is reactivated. Ordinary termination may therefore only take effect once the minimum contract term has been fulfilled and the applicable notice period has expired. Accordingly, at least one additional membership fee may become due after the membership pause ends.
4. Services
4.1 Platinum Pilates Studio offers classes, memberships, and other services as described on the website or in the studio premises.
4.2 Changes to the class schedule, trainers, or timings are reserved, provided such changes are reasonable for the client.
5. Fees and Payment Terms
5.1 Fees are determined by the current price list, which is available on the website.
5.2 Payments must be made before the start of the service.
5.3 Payments can be made via bank transfer, credit card, direct debit, or other available payment methods.
5.4 Membership fees are payable monthly in advance on the individually agreed billing date. Submitting a termination notice does not immediately end the membership. Members remain obligated to pay all contractually owed membership fees until the effective termination date. Therefore, a regular monthly membership fee may still become due after a termination notice has been submitted if the relevant billing date falls before the effective membership end date. Statutory refund rights remain unaffected.
6. Right of Withdrawal and Cancellations
6.1 Clients have a 14-day right of withdrawal for online bookings in accordance with § 355 BGB (German Civil Code).
6.2 The right of withdrawal expires prematurely if the client makes use of services before the withdrawal period ends and has explicitly agreed that the right of withdrawal will expire upon the commencement of the service.
6.3 Cancellations of classes or services must be made at least 12 hours before the start of the session. If no timely cancellation is made, the full fee will be charged.
6.4 Memberships can be terminated in accordance with the contractual terms. Termination must be made in writing.
7. Liability
7.1 Platinum Pilates Studio is only liable for damages caused by intentional or grossly negligent behavior.
7.2 The studio is not liable for self-inflicted accidents or damages.
7.3 Clients are required to disclose any physical limitations or health issues before participating in classes.
8. Data Protection
8.1 The collection and processing of personal data are carried out in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
8.2 Further information can be found in the Privacy Policy on our website.
9. Studio Rules and Use of Premises
9.1 Clients are required to comply with the studio rules of Platinum Pilates Studio.
9.2 Respectful behavior towards the facilities, trainers, and other clients is mandatory.
9.3 Smoking and alcohol consumption are prohibited on the premises.
10. Changes to the T&Cs
10.1 Platinum Pilates Studio reserves the right to amend these T&Cs at any time. Changes will be announced in a timely manner on the website.
10.2 Clients have the right to object in writing within four weeks of the announcement.
11. Governing Law and Jurisdiction
11.1 German law applies.
11.2 The place of jurisdiction for all disputes arising from the contractual relationship is the registered office of Platinum Pilates Studio, provided the client is a merchant, a legal entity under public law, or a special fund under public law.